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The Travelers’ Voice
Last week I presented my Voice of the Customer presentation at the Dutch Emerce eTravel 2011 event in Amsterdam. The event which focusses on developments and trends in the online travel industry was a...
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Qualaroo for Custom Exit Surveys
Do you know of Qualaroo? You should! Nothing, in my opinion, is more valuable to a conversion optimization specialist than the voice of the customer, or should we say visitor, because let’s be honest,...
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Kudos to GuestComment’s Real Time Customer Feedback
Innovation… we think we see it daily, but then again we also feel that we have seen an idea somewhere before. When reading Tnooz last week, I came across an article that tickled my...
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In-Store Customer Surveys
Today I was on the receiving end of a customer surveys campaign at IKEA. It was not the first time I had noticed IKEA had started collecting customer feedback through in store systems. This time,...
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Top Customer Feedback Tools for Small Businesses
It is no secret that customer feedback tools are essential to any online business. In today’s market there seems to be an abundance of tools available, many that focus on customer feedback collection....
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